A luxury festival camping provider, looking for a system that allowed them to manage user bookings and more.
Glastonbury Docks had an existing website, but people had to make inquiries or call to book, meaning that when tickets for festivals went on sale, the process became very busy and difficult to handle.
The company wanted a system that would allow guests to pre-register and be approved, before being invited to book accommodation using an airline-style system where they could choose their desired accommodation type and plot.
The build was complex since the system needed to allow the client to design different layouts depending on camp location and accommodation types available to them, whilst also getting data from various legacy systems onto the new website, and from third-party systems too. At the start, we were not sure this was even possible.
The client also wanted to use the system to manage bookings, meet and greet guests upon arrival and allow guests to run an account whilst on site, so the system needed to have a fail-over offline facility in the end that data connection was lost on site.
After undertaking a huge technical discovery to understand what data was held and where, and to understand existing processes to best design a system to accommodate this, our developers delivered a proof of concept solution for Glastonbury Docks which incorporated each of the client’s needs.
We’re currently still in the proof-of-concept stage and are eagerly awaiting the first post-COVID live event such as Glastonbury 2022 to live test.